Last Updated: December 2023
Our Commitment to Winter Sports Enthusiasts
At Glis Shop, we’re passionate about supporting your Nordic and alpine skiing adventures. Our shipping and returns policies are designed with the same precision and care as our premium skiing equipment, ensuring you can focus on what matters most – conquering the slopes and trails.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. Our team carefully inspects and packages each item to ensure it arrives in perfect condition for your winter sports activities.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days after dispatch | DHL or FedEx | Priority delivery for essential gear |
| Free Shipping | Free (orders over £50) | 15-25 business days after dispatch | EMS | Budget-friendly option for planned purchases |
📦 International Shipping Note
We proudly serve winter sports enthusiasts worldwide, though we currently cannot ship to certain Asian countries and remote regions. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
Returns Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you sufficient time to test your equipment and ensure it meets your winter sports requirements.
Step-by-Step Return Process
Step 1: Contact Our Team
Email us at [email protected] within 15 days of receiving your order to initiate the return process.
Step 2: Provide Order Details
Include your order number and reason for return/exchange in your email. Our team of winter sports specialists will review your request.
Step 3: Receive Authorization
We’ll send you a Return Merchandise Authorization (RMA) number and detailed return instructions.
Step 4: Package Your Items
Securely pack the items in their original packaging, ensuring all products are in resalable condition.
Step 5: Include Documentation
Print and include the completed return form with your package.
Step 6: Ship to Address
Send your return to:
Glis Shop Returns
20 Pepper St
Chester, GB CH7B 2WD
Return Condition Requirements
To be eligible for return or exchange, items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Include all original tags and accessories
- Free from any wear, damage, or alterations
- Show no evidence of use on snow or trails
⚠️ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:
- Ski gloves (hygiene reasons once opened)
- Grip wax and other consumable products
- Apparel accessories that have been removed from original packaging
- Clothing with removed tags or signs of wear
- Any products showing evidence of use on snow or trails
Refund Processing
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Shipping Costs Note: Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. We recommend using a trackable shipping service for all returns.
Exchange Requests
For exchanges, we’ll ship your replacement item once we receive and process your return. Additional shipping charges may apply depending on the exchange item’s value and destination.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all associated shipping costs to ensure you get the quality equipment you deserve.
Need Assistance?
Our team of winter sports enthusiasts is here to help you get the most out of your equipment and experience.
Email: [email protected]
Address: Glis Shop, 20 Pepper St, Chester, GB CH7B 2WD
At Glis Shop, we’re not just selling equipment – we’re supporting your passion for winter sports with the same commitment to excellence that we apply to our products and customer service.