Last Updated: December 2023
At Glis Shop, we’re committed to ensuring your complete satisfaction with our Nordic and alpine skiing equipment. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to test your gear and ensure it meets your winter sports requirements.
Return & Exchange Process
Step-by-Step Guide:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Order Details: Include your order number and reason for return/exchange
- Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number
- Package Your Items: Securely pack the items in their original packaging
- Include Documentation: Print and include the completed return form
- Ship to Address: Send to: Glis Shop Returns, 20 Pepper St, Chester, GB CH7B 2WD
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Include all original tags and accessories
- Free from any wear, damage, or alterations
Non-Returnable Items
Based on our product categories and safety considerations, the following items cannot be returned or exchanged for hygiene and safety reasons:
- Ski gloves (for hygiene reasons once opened)
- Grip wax and other consumable products
- Apparel accessories that have been removed from original packaging
- Clothing with removed tags or signs of wear
- Products that show any evidence of use on snow or trails
Refund Processing
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service for returns
Exchange Requests
For exchanges, we’ll ship your replacement item once we receive and process your return. Additional shipping charges may apply depending on the exchange item’s value and destination.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Glis Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name 1] – [Quantity]
- [Product Name 2] – [Quantity]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for (specific product)]
Please send the RMA number and return instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all associated shipping costs.
International Returns
As we serve winter sports enthusiasts worldwide (excluding certain Asian countries and remote regions), please note that international returns may be subject to customs duties and taxes, which are the responsibility of the customer.
Need Assistance? Our team of winter sports enthusiasts is here to help!
Email: [email protected]
Address: Glis Shop, 20 Pepper St, Chester, GB CH7B 2WD
At Glis Shop, we’re not just selling equipment – we’re supporting your passion for winter sports with the same commitment to excellence that we apply to our products and customer service.