Privacy Policy

At Glis Shop, your privacy is as important to us as the quality of our Nordic and alpine skiing equipment. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices in clear, straightforward language.

1. Information We Collect

To provide you with the best possible shopping experience and ensure secure transactions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal information
• Order History: Products purchased, order dates, order values
• Account Information: Username, password (encrypted), preferences

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, products viewed
• Location Data: General geographic location for shipping and tax purposes

2. How We Use Your Information

We use your information responsibly to enhance your shopping experience:

• Order Processing: To process and fulfill your Nordic and alpine ski equipment orders
• Customer Service: To provide support and respond to your inquiries
• Secure Payments: To process payments through our PCI-DSS compliant systems
• Shipping: To deliver your products worldwide (excluding certain Asian countries and remote regions)
• Personalisation: To recommend relevant skiing gear and accessories
• Communication: To send order updates and relevant product information (with your consent)
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We treat your data with the same care we’d expect for our own:

• Payment Processors: We share necessary payment information with our secure partners (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Partners: We provide shipping addresses to our delivery services to get your gear to you
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Service Providers: Trusted partners who help us operate our website and business (under strict confidentiality agreements)
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the reliability of our skiing equipment:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Encryption: We use SSL technology to encrypt data during transmission
• Payment Security: We are PCI-DSS compliant and never store complete payment details on our servers
• Access Controls: Limited employee access to your personal information
• Regular Audits: Continuous security monitoring and regular system assessments
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As we serve winter sports enthusiasts worldwide, your data may be processed outside your home country. We ensure all transfers comply with applicable data protection laws and provide adequate safeguards for your information.

6. Your Rights and Choices

You have control over your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a machine-readable format
• Restriction: You can request we limit how we use your personal data

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like fresh tracks in the snow, we use cookies to help navigate your experience:

What We Use

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how you use our site to improve your experience
• Functionality Cookies: Remember your preferences and settings
• Analytics: Help us understand which skiing products are most popular

Your Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to shop on our site.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always display the most current version on our website.

10. Contact Us

At Glis Shop, we’re not just processing orders – we’re supporting your passion for winter sports with the same commitment to excellence and trust that we apply to our privacy practices.