Welcome to Glis Shop’s FAQ section. We’ve compiled answers to the most common questions about our Nordic and alpine skiing equipment, delivery, payments, and more. As fellow winter sports enthusiasts, we’re here to ensure your experience with us is as smooth as gliding down fresh powder.
🏔️ Products & Equipment
What types of winter sports equipment do you specialise in?
We focus specifically on Nordic skiing, alpine skiing, and cross-country gear. Our range includes:
- Alpine skiing equipment
- Cross-country ski gear (both classic and skating styles)
- Ski bindings and poles
- Technical Nordic clothing and accessories
- Ski gloves and apparel
- Grip wax and glide products
- Equipment bags and sleeves
- Roller ski equipment for off-season training
Is your equipment suitable for professional athletes?
Absolutely! Our product range caters to everyone from recreational enthusiasts to competitive athletes. We carefully select equipment that meets the demands of serious winter sports participants while remaining accessible to those developing their skills.
Do you offer technical advice for equipment selection?
While we’re passionate winter sports enthusiasts ourselves, for highly technical specifications we recommend consulting with professional coaches or specialists. Our product descriptions provide detailed information to help you make informed choices based on your skill level and skiing style.
🚚 Delivery & Shipping
Where do you ship from and to which countries?
We ship from our warehouse in Chester, UK to winter sports enthusiasts worldwide. However, we’re currently unable to ship to certain Asian countries and select remote regions due to logistical constraints. If you’re unsure about delivery to your location, please contact us at [email protected].
What are my shipping options and timeframes?
We offer two main shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx – 10-15 days after dispatch. Ideal for time-sensitive equipment needs.
- Free Shipping: Via EMS for orders over £50 – 15-25 days after dispatch. Perfect for seasonal preparation and planned purchases.
Can I track my order?
Yes! Both shipping options include full tracking. You’ll receive a confirmation email with tracking information once your order is dispatched, allowing you to monitor your package’s journey from our warehouse to your doorstep.
What if I need my equipment urgently for a trip?
We recommend choosing our Standard Shipping option and placing your order well in advance of your departure. During peak seasons (like our Black Friday events), processing may take slightly longer, so please plan accordingly.
💳 Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment details. We never store your complete payment information on our servers.
Do you charge any hidden fees?
The price you see at checkout is the price you pay. There are no hidden fees. For international orders, please note that customs duties or import taxes may apply depending on your country’s regulations, but these are beyond our control.
🔄 Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your winter sports gear. You may return any item within 15 days of receipt, provided it’s in original condition with all tags attached. For full details on our return process, please visit our Returns Policy page.
What if my equipment arrives damaged?
We partner with world-class logistics providers to ensure your gear arrives in perfect condition. However, if your equipment arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll resolve the issue promptly.
Can I exchange equipment for a different size or type?
Yes, exchanges are possible within our 15-day return window. Please contact our customer service team to arrange an exchange. Note that the item must be in original, unused condition with all packaging and tags.
🌐 International Orders
Are there any restrictions on international shipping?
Yes, we’re unable to ship to certain Asian countries and select remote regions. If you have questions about delivery to your specific location, our customer service team can provide clarification before you order.
Will I have to pay customs charges?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our shipping costs and are determined by your local customs authority.
What if my package is delayed in customs?
While we ensure all documentation is complete and accurate, customs processing times are beyond our control. Delivery estimates may be affected by customs clearance. We appreciate your understanding that these variables can occasionally impact delivery schedules.
Still Have Questions?
Our customer service team, comprised of fellow winter sports enthusiasts, is here to help with any additional questions or concerns. Contact us at [email protected] and we’ll be happy to assist you.
At Glis Shop, we’re not just delivering equipment – we’re supporting your passion for winter sports and outdoor adventure. Thank you for trusting us with your gear needs.